PHD WORKSHOP WELCOME(Kasha Minor/Sai  Liang/Juho Pesonen/Hanqin Qiu)

KEYNOTE 1

The exciting research journey in tourism(Eva Martin Fuentes)

CLINIC PROPOSALS- GO TO ROOMS

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WORKSHOP OF PUBLISHING PAPERS(Rob Law/Stan Ivanov)

KEYNOTE 2

How to build a  successful academic career in Hospitality and Tourism(Cihan Cobanoglu)

CLINIC PROPOSALS- GO TO ROOMS

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AWARD AND CLOSING(Kasha Minor, Sai Liang)

1. Customers satisfaction on robots, artificial intelligence and service automation (RAISA) in the hotel industry(Fei Wu and Eka Putra)

2. A model of adoption of service robot in China during post-pandemic: A three industry   comparison(Botian Lei)

3. Investigation into the impact of anthropomorphism of tourism service robots and brand personality on customers’intention of value co-creation(Yingying Du and Hanqin Qiu)

4. Effects of value co-creation on tourists’satisfaction and loyalty(Xinyi Zhang and Vera Shanshan Lin)

1.Hotel demand forecasting using topic-sentiment analysis(Shiteng Zhong)

2. Determinants of Chinese tourists’intention to share travel experience in WeChat: SEM and fsQCA findings(Guoquan Wang and Hanqin Qiu)

3. Individual hosts V.S. house agency: Influence of multi-listing hosts on sharing accommodation survival(Lanfei Gao, Hui Li and Sai Liang)

4. Designing authentic live streaming experiences: the role of scenario realism in behavioral outcomes(Carla Estefanía Samaniego Chavez)

1.Effect of market order on tourists' purchase behavior through online review analysis(Yuting Wang, Chunxiao Li and Hui Li)

2. Tourism information service experience risk identification and prevention: A multi-case study based on value co-destruction(Jing Wang and Changhong Bai)

3. Effects of semiotics on sustainable tourism destinations: Modified place branding model(Minseong Kim, Myung Ja Kim and Chulmo Koo)

4. A Study on YouTube content and tourism behavior travel  vlogs, festival content subscribers(Na Young Yang and Chulmo Koo)

1. Cashless payment, experiential value, and behavioural responses in the hospitality context: The moderating effect of engagement by stakeholders(Yang Ding)

2. The different level of tourist perception to promotional message according to the psychological distance in the COVID-19 situation(Hyemin Kim, Jinyoung Kim and Chulmo Koo)

3. Adoption of central bank digital currency: From the travelers’perspectives(Sohyun Yoon, Minsung Kim, Kyoungmin Lee and Jin-young Kim)

4. Influence of Chinese Covid-19 prevention performance information sharing of international students in China on vfr's risk perception and willingness to visit china(Xiaolei Liu, Junjiao Zhang, Qinghui Li and Zhengli Li)

OFFICIAL WELCOME AND CONFERENCE OPENING(Juho Pesonen/Hanqin Qiu)

KEYNOTE 1

Impact of Internet and Data on China's Tourism Industry(Dongdong (Tony) Duan)

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KEYNOTE 2

Managing digital well-being in the tourism industry(Uglješa Stankov)

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PANEL 1

Data and Destination Management(Vera Shanshan Lin/Ray Wang/Diego Acuña)

KEYNOTE 3

Hospitality Service & Next Gen Technology(Anja Luthje)

JITT board meeting (Closed-door)

WRAP-UP (Closed-door)

1. Video Game Experiential Marketing in Tourism: Designing for Experiences(Mattia Rainoldi, Arne Van den Winckel, Joanne Yu and Barbara Neuhofer)

2. Mixed reality for Generation Z in Cultural Heritage Tourism(Dimitrios Buhalis and Nurshat Karatay)

3. Video Games as a Media for Tourism Experience(Yang Junko, Chia-Siang Hsu and Tsong-Zen Liu)

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1. Personalization of Multi-Day Round Trip Itineraries According to Travelers’Preferences(Elif Erbil and Wolfgang Wörndl)

2. Destinations and Data. State-of-the-art in Switzerland and Liechtenstein(Elide Garbani-Nerini, Elena Marchiori and Lorenzo Cantoni)

3. Identifying the Main Service Elements for Customer-oriented Live Guided Virtual Tours(Rosa Repo and Juho Pesonen)

1. “Better Not Let Me Know”: The Mediating Role of Regret on The Relation Between Social Comparison Discrepancy in Online Hotel Review and Revisit Intention(Sunny Zhenzhen Nong and Lawrence Hoc Nang Fong)

2. Analysis of Instagram Users’Movement Pattern by Cluster Analysis and Association Rule Mining(Zehui Wang, Luca Koroll, Wolfram Höpken and Matthias Fuchs)

3. * Beyond Influencer Credibility: The Power of Content and Parasocial Relationship on Processing Social Media Influencer Destination Marketing Campaigns(Yi Xuan Ong, Tao Sun and Naoya Ito)

BREAK

1. Identifying the Elements of Great Online Customer Encounters(Johanna Heinonen and Juho Pesonen)

2. Using Machine Learning Methods to Predict Demand for Bike Sharing(Chang Gao and Yong Chen)

3. Platform Stress in Hospitality - Focusing on the technology dimension(Jae Eun Park, Namho Chung and Chulmo Koo)

1. Data-supported CRM as A Lever for DMO Success: A Social Exchange Relationship Approach(Birgit Bosio and Melanie Scheiber)

2. Understanding Preferences in Tourism Email Marketing(Elide Garbani-Nerini, Elena Marchiori, Rossella Reale and Lorenzo Cantoni)

3. * Exploring “Planned Serendipity” in Smartphone Related Information Behavior with the Experience Sampling Method(Micol Mieli)

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1. * Leveraging Blockchain in Medical Tourism Value Chain(Sreejith Balasubramanian, Shalini Ajayan and Cody Paris)

2. Understanding Hotel Employees’and Guests’Perceptions of Smart Hotels Using Q Methodology(Ye Shen)

CHINA DAY OPENING (Hanqin Qiu)

KEYNOTE 1

How to Brand a City Around the Globe Effectively Under the Digital Age (Rudong Wang, Hanqin Qiu)

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KEYNOTE 2

Information Capacity Construction of Tourism Enterprises (Yuan Li, Eve Ren)

PANEL 1

Digital Education in Tourism and Hospitality (Dongdong (Tony) Duan, Tingting Li, Zhang Mu, Xiaoyi Li, Chunxiao Li)

CHINA DAY CLOSING (Hanqin Qiu)

IFITT AWARD CEREMONY (Jason Stienmetz, Berta Ferrer-Rosell, Juho Pesonen)

INNOVATION CHALLENGE "SMART CITIES AND HUMAN SETTLEMENTS" (Wolfram Hoepken, Claudia Brözel)

Smart Tourism in the Post Covid-19 Era (Jan Krasnodebski, Tomi Pienimaki Steve Hood, Seunghun Shin)

KEYNOTE 3

Title (Carlos Romero Dexeus, Miren Aurkene Alzua Sorzabal)

KEYNOTE 4

Global Hotel Industry Update ( Stephen Hood, Juho Pesonen)

Wrap-Up (Seunghun Shin)

1.Virtual Reality: A Simple Substitute or New Niche? (Victoria-Ann Verkerk)

2.Emergence and rapid popularization of paid web-conferencing-application-based tours in Japan: an analysis of their business potential (Kennichiro Hori, Ibuki Yoshida, Miki Suzuki, Yiwen Zhu and Yohei Kurata)

3.Online travel planning for families with a child with a disability (Mohamed Reda Khomsi, Karl Delorme, Cyril Martin)

1.* Navigation by Revealing Trade-offs for Content-Based Recommendations (Linus W. Dietz, Sameera Thimbiri Palage,Wolfgang Wörndl)

2.Multisensory VR Experiences in Destination Management (Barbara Prodinger, Barbara Neuhofe)

3.* Do DMOs promote the right aspects of the destination? A study of Instagram photography with a visual classifier (Lyndon Nixon)

1.Management response to online review: The case of Hong Kong luxury hotels (Suki Siuki Tam, Lawrence Hoc Nang Fong, Rob Law)

2.The Usage of Emoji in Tourism-related Instagram Posts: Suggestions from a Marketing Perspective (Viktoria Distl, Roman Egger, Ugljesa Petrovic, Viet Linh Phan, Simon Wiesinger)

3.Destination image of DMO and UGC on Instagram: A machine-learning approach (Roman Egger, Oguzcan Gumus, Elza Kaiumova, Richard Mükisch,Veronika Surkic)

1.A Framework of Financial Resilience for Peer-to-Peer Accommodation Hosts Under COVID-19 (Yu-Hua Xu, Shihan Ma, Xinyue Li)

2.Window to the Destination: Tourists’ Local Experience via “Online Experiences” on Airbnb amid the Pandemic (Junjiao Zhang, Hanqin Qiu)

3.Users versus Non-users: The impact of experience on hotel guests’ attitudes toward service robots in hotels (Patrycja Brylska, Cihan Cobanoglu, Seden Dogan)

1.Towards a strengths-based personal informatics framework for transformative tourism experiences: a phenomenological study on serious leisure practitioners (C.K. Bruce Wan, Cees J.P.M. de Bont, Paul Hekkert, Kenny K.N. Chow)

2.Content-based Recommendations for Crags and Climbing Routes (Iustina Ivanova, Marina Andric, Francesco Ricci)

3.Visualizing and Comparing Online Travel Reviews of the Great Walls: A Data Mining Approach (Jing Lin, Nadezda Sorokina)

1.How to design hotel gamified applications effectively: Understanding the motives of the users as hotel visitors (Demos Parapanos, Elina Michopoulou)

2.Escaping Loneliness through Tourist-chatbot Interactions (Peng Wang, Jun Shao)

3.Exploring the impact of travel vlogs on prospect tourists: A SOR based theoretical framework (Wenliang Li, Yoo Ri Kim, Caroline Scarles and Anyu Liu)

PANEL 1

Understanding of Human Nature, Smart Tourism and Metaverse (Chulmo Koo, Ulrike Gretzel,

Seunghun Shin)

PANEL 2

Neuroscience Consumer Behaviors (Mimi Li, Xiaoting Huang, Oscar Haven, Erin Ling)

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XCHANGE PRESENTATION

Moderators: Katerina Volchek & Kasha Minor

PANEL 3

Inclusive e-Tourism (Albert Kimbu, Mo Talukder, Kristina Liburd, Yoo Ri Kim)

CLOSING (Juho Pesonen, Hanqin Qiu, Anyu Liu)

1.Analyzing individual, institutional, and regional contributions to e-tourism: the case of ENTER proceedings (1996–2021) (Suki Siuki Tam, Huiyue Ye, Rob Law, Lawrence Hoc Nang Fong)

2.E-Learning for tourism during Covid-19 - learning from students'perspectives. A pilot study (Lea Hasenzahl, Soha Ghezili, Lorenzo Cantoni)

3.An Empirical Study on the Impact of Prior Information Provision Methods on Participants'Perceptions in Tasting Marketing (Hisashi Masuda, Kengo Matsumura)

1.Communicating to tourists during and post-Covid-19: What do they want (need) to hear? (Laura Zizka, Meng-Mei Chen, Effie Zhang, Amandine Favre)

2.An Exploratory Study of Consumers’ Travel-Related Concerns About COVID-19 (Wenqi Wei,Irem Onder)

3.Building resilient smart cities for sustainable urban tourism in Africa post-COVID-19 pandemic

(Erisher Woyo, Dandison Ukpabi)

1.Topic Modelling of Tourist Dining Experiences based on the GLOBE Model (Roman Egger, Angela Pagiri, Barbara Prodinger, Ruihong Liu, Fabian Wettinger)

2.Using the Behavior Change Wheel to design an app to change tourist behavior and increase dispersal into regional areas (Martha Wells, Kristy de Salas, Anne Hardy)

3.Business Intelligence and The Public Management of Destinations: The View of DMOs (Francisco Femenia-Serra, Aurkene Alzua-Sorzabal, Aitziber Pousa)

1.* Monitoring Human-Wildlife Interactions in National Parks with Crowdsourced Data and Deep Learning (Bing Pan, Virinchi Savanapelli, Abhishek Shukla, Junjun Yin)

2.Exploring the utilitarian and hedonic value derived from tourism pre-experiences with virtual reality: differences between destinations and accommodations (Carlos Flavián, Sergio Ibáñez-Sánchez, Carlos Orús)

3.Travel Incheon as a Metaverse: Smart Tourism Cities Development Case in Korea (Taehyee Um, Hyunkyu Kim, Hyunji Kim, Jungho Lee, Chulmo Koo,Namho Chung)